Terms of use

3.1 Account Registration.

To use the Service, you must create an account using a valid Google account. You represent that you are at least 18 years old and able to enter into a binding contract. If you use the Service on behalf of a business or other organization, you also represent that you have authority to bind that entity. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at [email protected] if you suspect unauthorized access.

3.2 Google Calendar Authorization.

The Service requires access to your Google Calendar via Google OAuth 2.0. By granting this access, you authorize us to read your event data, update event descriptions with feedback indicators, and establish webhook channels for real-time synchronization. You may revoke this authorization at any time through your Google account settings.

3.3 Data Accuracy.

You are responsible for ensuring that your Google Calendar data and contact information are accurate and up-to-date. We are not responsible for reminders sent to wrong phone numbers or at incorrect times due to inaccurate data in your calendar or contacts.

4.1 Google API Policy Compliance.

Etisia's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4.2 Limited Use.

Our access to and use of Google Calendar data is limited to providing and improving user-facing features in the Service. We will not:

• Transfer or sell Google Calendar data to third parties, unless necessary to provide user-requested service features
• Use Google Calendar data for advertising purposes, including retargeting, personalized advertising, or interest-based advertising
• Use Google Calendar data for training generalized artificial intelligence or machine learning models
• Combine Google Calendar data with data from other sources for advertising purposes

4.3 Human Access to Data.

Human personnel will not read your Google Calendar data unless (a) you have given specific, affirmative consent for a particular instance (e.g., to resolve a support request), (b) it is necessary for security purposes (e.g., investigating abuse), or (c) it is required by applicable law.

4.4 Data Security.

We protect Google Calendar data using industry-standard measures, including encryption in transit (TLS 1.2+) and at rest, and controlled access procedures.

4.5 Revocation and Deletion.

You may revoke Google Calendar access at any time through your Google account settings or by disconnecting linked calendars within the Service. Upon revocation, we will stop accessing your Google Calendar data. You may request deletion of all stored Google Calendar data by contacting [email protected].

5.1 SMS Consent.

By using the Service to send SMS reminders, you represent and warrant that you have obtained all necessary consents from your contacts/clients to receive SMS messages in compliance with applicable laws, including but not limited to the General Data Protection Regulation (GDPR), the Telephone Consumer Protection Act (TCPA) where applicable, and all relevant electronic communications regulations. You are solely responsible for obtaining and maintaining proper consent.

5.2 SMS Delivery.

SMS messages are sent through third-party providers. We DO NOT guarantee delivery, timeliness, or accuracy of SMS messages. Factors outside our control, including carrier network delays, message filtering, incorrect phone numbers, recipient handsets, or mobile coverage, may affect delivery.

5.3 SMS Quota.

Each subscription plan includes a monthly SMS quota. Once the quota is reached, SMS messages will not be sent until the next billing cycle or until you upgrade your plan. We are not responsible for undelivered reminders due to quota exhaustion.

5.4 SMS Content.

You are responsible for the content of your SMS templates. You must not use the Service to send spam, malicious content, or messages that violate applicable law. We reserve the right to review SMS templates and disable accounts that violate these Terms.

5.5 Recipient Opt-Out.

SMS recipients may opt out of receiving messages at any time. Once a recipient opts out, the Service will honor this choice and stop sending messages to that person. You must respect opt-out requests and must not use the Service to send messages to opted-out recipients.

6.1 Subscription Plans and Order Details.

Available subscription plans, included quotas, usage limits, user limits, billing periods, and country-specific pricing are shown on our pricing page and/or at checkout. Those details form part of your order. Features may vary by plan, country, or promotional offer.

6.2 Free Trial.

We may offer a free trial with limited functionality. Trial details (duration, limitations) are presented at sign-up. After the trial expires, access to paid features will be disabled unless you subscribe to a paid plan.

6.3 Paddle as Merchant of Record.

All payment transactions for Etisia subscriptions are processed by Paddle.com Market Limited (or the applicable Paddle affiliate) acting as our authorized reseller and Merchant of Record. This means:

• When you subscribe to Etisia, you are purchasing through Paddle, not directly from us.
• Paddle handles all payment processing, invoicing, and manages VAT, GST, and sales tax on your behalf.
• Paddle's buyer terms (Paddle Buyer Terms) apply to all payment transactions.
• Paddle manages your payment data (credit cards, payment details) — Etisia never stores your payment information.
• Refunds and payment disputes are processed in accordance with Paddle's policies.

6.4 Auto-Renewal.

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel before the next billing date. By subscribing, you authorize recurring charges until cancellation. Paddle will charge you at the then-current rate before each renewal.

6.5 Cancellation.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. After cancellation, you will retain access to the Service until the end of the already-paid period, after which your account will be downgraded to a limited free tier or disabled.

6.6 Price Changes.

We may change pricing from time to time. For existing paid subscriptions, we will notify you of any price change at least 30 days before it takes effect. If you do not agree to the new price, you may cancel before the new price applies. Continued use of the Service after the effective date constitutes acceptance of the updated pricing.

7.1 Commercial Refunds.

Except where mandatory law provides otherwise, fees are non-refundable. If the Service materially fails to function as described, you may request a commercial refund within 14 days of a subscription start or renewal. Refund requests are subject to review, and approved refunds are processed by Paddle as Merchant of Record.

7.2 Mandatory Consumer Rights.

If you purchase the Service as a consumer, nothing in this Section limits any mandatory right of withdrawal or refund that applies under consumer law. If you ask us to begin providing the paid Service before the end of a statutory withdrawal period, you acknowledge that service access may begin immediately and that, where the law permits, any refund may be reduced to reflect the proportion of the Service already supplied and any SMS or other third-party costs already incurred.

7.3 Refund Process.

To initiate a refund, contact [email protected] with the reason for your request. We will review and decide on your request within a reasonable timeframe, and approved refunds will be processed by Paddle.

7.4 Amounts Usually Not Refundable.

Except where mandatory law requires otherwise, refunds are usually not available for: (a) SMS messages that have already been sent, because third-party costs have already been incurred; (b) the proportionate part of the Service already provided; or (c) accounts that have been suspended or terminated for violation of these Terms.

8.1 Acceptable Use.

You agree not to use the Service to:

• Send unsolicited communications (spam), fraudulent, or deceptive messages
• Violate any applicable laws or regulations, including telecommunications and data protection regulations
• Send SMS messages without proper recipient consent
• Disassemble, reverse engineer, or attempt to discover the source code of the Service
• Resell, sublicense, or distribute access to the Service
• Interfere with the operation of the Service or circumvent access or usage restrictions
• Upload malicious or illegal content
• Use the Service to develop a competing product or service

8.2 Your Responsibilities.

You are responsible for: (a) the legality and accuracy of your contact data; (b) obtaining all required consents for SMS sending; (c) honoring opt-out requests; (d) the content of your SMS message templates; and (e) all activity under your account.

8.3 Suspension.

We may temporarily or permanently suspend your access to the Service if: (a) you violate these Terms; (b) you use the Service in a way that negatively impacts the Service or other users; (c) you have unpaid, undisputed balances; or (d) we are required to do so to comply with legal requirements or to protect our rights. Where reasonably practicable, we will provide prior notice.

10.1 Privacy Policy.

Our data processing practices are described in our Privacy Policy, which is incorporated into these Terms by reference.

10.2 Roles and Legal Bases.

We process personal data in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation) and other applicable data protection laws. Our legal basis for processing your personal data is the performance of our contract with you (Article 6(1)(b) GDPR) and, where applicable, your consent (Article 6(1)(a) GDPR) and our legitimate interests in operating and improving the Service (Article 6(1)(f) GDPR). With respect to your contacts' personal data that we process to provide the Service, we act as a data processor on your behalf and you are the data controller.

10.3 Data Processing Terms.

When we process personal data on your behalf as a processor: (a) we process that data only on your documented instructions, including as necessary to provide the Service and comply with law; (b) we ensure that persons authorized to process the data are bound by confidentiality obligations; (c) we implement appropriate technical and organizational security measures; (d) we may use subprocessors subject to appropriate contractual safeguards and remain responsible for their processing to the extent required by law; (e) we will reasonably assist you with data subject requests, security incidents, data protection impact assessments, and regulator cooperation where required by law; (f) at the end of the Service, we will delete or return personal data, subject to legal retention obligations and routine backups; and (g) we will make available, on reasonable request, information necessary to demonstrate compliance with these obligations.

10.4 Data Subject Requests.

You may request access to, correction of, or deletion of your own account data by contacting [email protected]. If we receive a request relating to personal data that you control as data controller, we may direct the requester to you and, where reasonably necessary, assist you in responding.

10.5 Retention and Deletion.

For verified deletion requests relating to your account data, we aim to complete deletion within 30 days unless a longer retention period is required by law. After termination, we may retain a limited set of data for up to 60 days to process deletion requests, prevent fraud or abuse, resolve disputes, comply with tax or accounting obligations, and rotate backups, after which the data is deleted or anonymized unless a longer legal retention period applies.

10.6 Restricted Data.

Unless we separately agree in writing, you must not use the Service to store or send payment card data, full financial account numbers, government identification numbers, or special categories of personal data under the GDPR. If you use the Service for medical, dental, therapy, or other health-related appointments, you must not include diagnoses, symptoms, treatment details, or other special-category data in calendar event titles, descriptions, notes, or SMS content.

12.1 Exclusion of Damages.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ETISIA, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL IN NO EVENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR CLIENTS (INCLUDING DUE TO NON-DELIVERY OF REMINDERS), REGARDLESS OF THE CAUSE OF ACTION AND WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ETISIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Maximum Liability.

IN NO EVENT SHALL ETISIA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO ETISIA (THROUGH PADDLE) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

12.3 Specific Reminder Disclaimer.

You expressly acknowledge and agree that Etisia is NOT liable for any loss, damage, or consequence arising from: (a) failed or delayed SMS reminder delivery; (b) missed or no-show appointments by your clients; (c) incorrect reminder details due to inaccurate calendar data; (d) system outages or maintenance windows; (e) third-party SMS provider service disruptions or changes; (f) Google API service disruptions or changes; or (g) exhaustion of your monthly SMS quotas. Etisia is a convenience tool only and does not replace direct client communication or appointment confirmation.

12.4 Non-Excludable Liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, willful misconduct, or, where exclusion is not permitted, death or personal injury caused by negligence.

14.1 Term.

These Terms take effect when you create an account or use the Service, and remain in effect until terminated.

14.2 Termination by You.

You may terminate your account and these Terms at any time by canceling your subscription and contacting [email protected] to request account deletion.

14.3 Termination by Us.

We may suspend or terminate your account or access to the Service if you materially breach these Terms, violate applicable law, fail to pay undisputed amounts, create a security or abuse risk, or if we are required to do so by law. Where reasonably practicable, we will provide prior notice and an opportunity to cure. We may also discontinue the Service for convenience on at least 30 days' notice; if we do so before the end of your current prepaid term, we will refund the unused prepaid portion.

14.4 Effects of Termination.

Upon termination: (a) you lose access to the Service; (b) unused SMS quotas expire at the end of the paid term unless mandatory law provides otherwise; (c) we handle data in accordance with Section 10.5; and (d) certain provisions of these Terms survive termination, including Sections 9, 10, 11, 12, 13, 15, 16, and 17.

15.1 Governing Law.

For business users, these Terms shall be governed by and construed in accordance with the laws of the Republic of Slovenia, without regard to conflict of law principles. If you use the Service as a consumer, this choice of law does not deprive you of any mandatory protections afforded by the law of your country of habitual residence.

15.2 Jurisdiction.

For business users, the courts of Ljubljana, Slovenia have exclusive jurisdiction over disputes arising out of or related to these Terms. If you are a consumer, you may bring claims in any court or forum that has jurisdiction under mandatory applicable law.

15.3 Complaints and Alternative Dispute Resolution.

The European Commission's online dispute resolution (ODR) platform was discontinued on July 20, 2025 and is no longer available. If you have a complaint, please contact us first at [email protected] so we can try to resolve it. Consumers may also use any competent alternative dispute resolution body, consumer authority, or other redress mechanism available under applicable law.

17.1 Entire Agreement.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Etisia regarding use of the Service and supersede all prior or contemporaneous agreements.

17.2 Severability.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment.

You may not assign your rights or obligations under these Terms without our prior written consent. Etisia may freely assign these Terms.

17.5 Force Majeure.

Neither party shall be liable for any delay or failure to perform obligations due to events beyond its reasonable control, including natural disasters, wars, pandemics, civil unrest, terrorist acts, power outages, internet failures, or acts of government authorities.

17.6 Independent Contractors.

Etisia and you are independent contractors. These Terms do not create a partnership, joint venture, or agency relationship.

17.7 Notices.

We may send notices to you via email to the address associated with your account or by posting within the Service. You may send notices to us at [email protected].